Refund, Return & Cancellation Policy

1. Digital Pattern Purchases

Digital patterns are delivered electronically after successful payment.

Digital pattern purchases are generally non-refundable and non-returnable once the digital file has been delivered or made available for download.

Refunds will not ordinarily be provided for:

• Change of mind
• Selecting the wrong size
• Selecting the wrong pattern
• Incorrect printing
• Incorrect print settings
• Failure to read the product description
• Failure to check the size chart
• Incompatibility with the customer's software, device or printer
• Customer inability to use the pattern due to their own technical setup

2. Incorrect or Defective Digital Files

If Fashion Pattern Lab provides an incorrect file or the purchased file has a genuine technical defect attributable to Fashion Pattern Lab, please contact us with:

• Order details
• Registered email address
• Description of the problem
• Relevant screenshots or evidence

We will review the issue and, where appropriate, provide a corrected or replacement file.

Where the issue can reasonably be corrected, correction or replacement may be provided instead of a refund.

3. Customized Pattern Services

Customized patterns are created specifically according to the client's requirements.

Once work on a customized pattern has started, the order is generally non-refundable and cannot be cancelled, because time and professional work have already been allocated to the project.

If Fashion Pattern Lab makes an error in the agreed pattern specifications, reasonable correction may be provided.

However, additional changes, new design requirements, revised measurements, or changes requested after the original requirements have been confirmed may be treated as additional work and may incur an additional fee.

4. Client Measurements and Information

The client is responsible for providing accurate measurements, design references, specifications and other required information.

Fashion Pattern Lab will not be responsible for fit or pattern issues caused by:

• Incorrect measurements supplied by the client
• Incomplete information
• Incorrect size selection
• Changes in measurements after the order
• Changes to the design after confirmation
• Incorrect interpretation caused by unclear or incomplete references

5. Course and Live Session Cancellation

Course and live-session bookings are subject to the booking terms displayed at the time of purchase.

Rescheduling requests must be made at least 12 hours before the scheduled session, and are subject to availability. If you need to cancel or reschedule, please contact Fashion Pattern Lab as early as possible.

Sessions missed without prior notice may be treated as completed and may not be eligible for rescheduling or a refund. Once a live session has been conducted, the session fee is non-refundable.

6. Missed Sessions

If a student does not attend a scheduled session without prior notice, the session may be treated as completed and may not be eligible for a refund.

Any rescheduling will be subject to availability and the applicable course/booking terms.

7. Refunds for Duplicate or Failed Transactions

If you have been charged more than once for the same transaction, please contact us with the transaction details.

After verification, an eligible duplicate payment may be refunded through the original payment method or another appropriate payment method.

If a payment is deducted but an order is not successfully created because of a technical/payment failure, the transaction will be reviewed and processed according to the payment gateway's settlement and refund process.

8. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method, subject to the payment provider's processing timelines.

The time taken for the amount to appear in your account may depend on the bank or payment gateway.

9. No Physical Returns

Fashion Pattern Lab currently provides primarily digital products and online services.

Therefore, physical product returns, exchanges and return shipping are not applicable to digital patterns and online courses/services.

If physical products are introduced in the future, separate return and shipping terms will be provided on the relevant product page.

10. Sale Items, Discounts and Coupons

Unless otherwise stated, discounts and promotional coupon codes do not have a cash value and cannot be exchanged for cash.

A discount or coupon may not be reinstated after an order is cancelled or refunded unless Fashion Pattern Lab specifically agrees to do so.

11. How to Request Support

For refund, cancellation or order-related assistance, contact:

• Fashion Pattern Lab
• Email: info@fashionpatternlab.com

Please include your:

• Full name
• Registered email address
• Order/booking details
• Payment reference, where applicable
• Reason for your request
• Relevant screenshots or supporting information

We will review the request and respond after verifying the relevant order or service details.

12. Consumer Rights

Nothing in this Refund, Return & Cancellation Policy is intended to take away any rights or remedies that cannot legally be excluded under applicable Indian law. The Consumer Protection framework applies to e-commerce transactions, including digital products and services.

For questions, complaints, refunds, cancellations, or other concerns, customers may contact Fashion Pattern Lab at info@fashionpatternlab.com. We will review and respond to requests within 48 hours.