Privacy Policy

1. About Fashion Pattern Lab

Fashion Pattern Lab is a registered micro enterprise operating in Delhi, India.

• Enterprise Name: Fashion Pattern Lab
• Email: info@fashionpatternlab.com

2. Information We Collect

Depending on how you use our website, we may collect:

• Name
• Email address
• Phone/WhatsApp number
• Billing and transaction information
• Account/login information
• Course enrollment and booking information
• Information provided through contact or enquiry forms
• Measurements and sizing information
• Design specifications and garment requirements
• Reference images, sketches, documents, or files uploaded for customized pattern work
• Communication and support records
• Information relating to your orders and purchases
• Technical information such as IP address, browser, device information and website usage data, where collected through the website

We only request information that is reasonably necessary for providing our products and services or operating the website.

3. How We Collect Information

Information may be collected when you:

• Create an account
• Purchase a digital pattern
• Enrol in a course
• Book a live session
• Submit a customized pattern request
• Submit a contact or enquiry form
• Communicate with us through email or WhatsApp
• Interact with our website
• Contact customer support

4. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Provide purchased digital patterns
• Provide access to courses and student resources
• Schedule and conduct live sessions
• Create customized patterns
• Communicate regarding your order, booking or enquiry
• Respond to customer-support requests
• Process payments through our payment service providers
• Maintain business, accounting and transaction records
• Improve our website, products and services
• Prevent fraud, misuse or unauthorized access
• Comply with applicable legal and regulatory requirements
• Send promotional or educational communications where permitted and where applicable consent has been provided

5. Customized Pattern Information

If you purchase a customized pattern, you may be required to provide measurements, design references, sketches, images, garment specifications, or other information necessary to develop the pattern.

This information is used primarily to provide the requested service and communicate with you regarding the project.

You are responsible for ensuring that the information and measurements supplied by you are accurate and complete.

6. Payment Information

Payments may be processed through third-party payment gateways.

Fashion Pattern Lab does not intend to store your complete payment-card details on its own systems. Payment information may be processed and protected by the relevant payment service provider according to its own privacy and security policies.

7. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with trusted third-party service providers where reasonably necessary to operate the website and provide our services, including:

• Payment processors
• Website hosting providers
• Learning-management and booking systems
• Email/communication service providers
• Website analytics or technical service providers, where used
• Other service providers required for website operation

We may also disclose information where required by law, legal process, or a lawful government request.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functions, account management, security, performance and analytics.

The specific analytics, advertising or tracking tools used may depend on the final website configuration.

You may be able to control certain cookies through your browser settings.

9. Marketing Communications

Where applicable, Fashion Pattern Lab may communicate with you through email, WhatsApp or other communication channels regarding courses, products, services, offers or educational content.

You may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where available.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no online system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing products and services
• Customer support
• Maintaining business and transaction records
• Accounting and tax requirements
• Legal compliance
• Resolving disputes
• Legitimate business purposes

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal and record-retention requirements.

12. Your Privacy Rights

Subject to applicable law, you may contact us to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Withdrawal of consent for processing based on consent
• Withdrawal from promotional communications

Withdrawal of consent does not affect processing that is otherwise permitted or required by law.

13. Third-Party Websites

Our website or communications may contain links to third-party websites or platforms.

Fashion Pattern Lab is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately.

14. Contact Us

For privacy-related questions or requests:

• Fashion Pattern Lab
• Email: info@fashionpatternlab.com
• Address: New Delhi, India